Paul from SWISCO responded:
September 20, 2016
I'll try my best to help! First, what coil spring Series do you have? Does it look like either our Series 160 or Series 165 balance? If so, you will need to assemble the balance system outside the window and install it as one piece. Hook all the springs together, with the bottom spring attached to the pivot shoe, then slide the whole assembly through the cutout in the window track. Once they're in, place the 15-205 cover over the three springs and screw it to the frame. Watch the video below for further assistance.
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Tom from SWISCO responded:
September 21, 2016
I'm afraid we don't have a video, but it's fairly simple. Do you see how each Series 160 has a rectangular hole, and then a "T" shaped tip? Each "T" shaped tip of one spring fits into the rectangular hole of the one below it.
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Casey from SWISCO responded:
September 22, 2016
I wanted to get an answer to you quickly, this should help... Does this clear up how to attach multiple coils? If not, just let us know and we will try to get something else for you.
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