Ribbed S795 balance

A quick learner from United States says:
Good morning,

I ordered 8 channel balances and was completely wrong. My old balance is a ribbed shape. The one I selected is square The foot piece is also much smaller than what I selected.
Thanks for your help.
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Bob from SWISCO responded:

Thanks for writing in. Sorry to hear that the Series 795 didn't work for you. You can see our Return Policy here. Aside from the different T-Lock Shoe, you are right: you need a ribbed balance instead. I believe we can provide this for you, but it will have to be specially made. I am in contact with my senior colleagues, and we will get back to you shortly with more information. Many thanks for your patience. 

A home owner from United States says:
Thanks. I'll send the old ones out early next week and wait to hear from you on the correct ones.

John
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Bob from SWISCO responded:

Can you show us the clip at the end of the cord? From there, we should be able to get this started for you. Many thanks.

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