Hello
My folks bought this condo with 2 K&K casement windows. The crank is tough to wind and unwind. The plastic roller is broken and the rod or arm or whatever the part is called that pulls the window in and out keeps popping out of the window groove at the bottom. Replacing the window is cost prohibitive right now. Can this whole crank mechanism be replaced? How much does it cost? I couldn't find any model number or serial number on it. I have brothers who can do it for them. Thank you
Helen
