S400-48 custom balances

A quick learner from United States says:
March 4, 2019
This is a trial. About 200 sashes in historic building. We have ordered from you in the past for large commercial historic renovations. Sash wt approximately 30lbs..QHCI in Virginia
Need a pair of sash clips #32 as well...
Profile picture of Tom
Tom from SWISCO responded:
March 7, 2019

Thanks for contacting us. I think we can help, but we'll need a bit more information. First, can you give me the diameter of the outer tube of the original balances? The reason I ask is that you mentioned you need a #32 bracket, our 17-012. However this isn't used with the 3/8" diameter Series 400, but instead the 5/8" diameter Series 500. I just want to be sure.

Did your original balances also have color tips? This would indicate the strength calibration of the spring. It would be a big help. Thank you!
Bracket, #32
Bracket, #32
17-012
$1.20
How to adjust a spiral balance on a non-tilt window
How to adjust a spiral balance on a non-tilt window
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.