I was just speaking with one of your reps. I currently have a window with broken block & tackle rod that is identical to your S850 series (in fact, the windows were manufactured by a company in NJ that is no longer in business...installed in 2009 when the house was built).
Mine measures 28" from the bottom black shoe (which is 1 1/4" wide) to the top white bracket. You no longer carry the 28", so your rep said I should go with the Series 795 28" (which would be option C since my bottom sash weighs approx 22.5 lbs).
In order to use the series S795 your rep said I would need to change the pivot bar to the 26-021. That I'm unsure of because based on the attached pictures I'm not sure how I would replace the current pivot bar with the new one.
In the attached pics I have included a pic of the broken balance. The white clip in the middle that the coil spring attaches to was broken in half. I super-glued it back together but sure it will not hold.
I kind of feel like the best option for me is to just purchase the Series 850 30.5" long and just cut the gray rod down to size.
Please advise!