Sash support broken

Question

I cannot find any make or model in these windows, but the plastic sash support which connects the sash to the spring is broken in most if not all of my windows. The house was built in about 2003, so they are about 15 years old.

In the attached pictures, the plastic support on the right is broken, and the one on the left is still connected.

The windows are vinyl clad double paned wood windows with the grills on the inside.

Our house has about 20 of these windows and of the four plastic sash supports in each window, one or more is broken.

I am not sure how to get the broken plastic part out to replace it if I can obtain replacement parts, so any suggestion as to how to do that is certainly welcome.

Thank you.

Jay

Tom · Accepted Answer

Hey, Jay. The shoe in your photos looks more like our 15-104. You'll have to remove the jamb liner from the window in order to slide these out.

Keep in mind that if the spring is broken, you'll need an all new jamb liner. These springs are built into the jamb liner itself. I recommend contacting a local mill work, they may be able to help.