Sash support help

A quick learner from USA says:
I am not sure you can help me but if you can turn the photo clockwise 90 degrees you may be able to get a better idea of what
User submitted photos of a pivot shoe.
B 49 Stasio Lumber Classic VRW WHT
Profile picture of Tom
Tom from SWISCO responded:
What exactly are you looking to replace? Your pictures shoe a pivot shoe, though it's hard to tell exactly what you have. Is that the part you're looking for? If so, start out by looking at our 15-046. Carefully compare its specs to your own hardware to ensure that they match up.

If the pivot shoe isn't the issue, please specify the problem you are facing with your window and we can work from there.
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