Hi there, Jen.
We should be able to help with this. I just can't identify your hardware from this photo alone. Can you upload photos of the top and bottom fittings as shown in the video below?
Thanks so much! I hope these photos are clear.
Jen
This is perfect! Thank you for getting that for us. It appears you have either our Series 380 or Series 385 channel balance. You'll have to measure as shown below to determine which one is best for your repair. Based on your 20 3 stamp, I recommend the 2030 option.
We don't have any specific tips since the replacement process is indeed pretty straightforward. The repair should go smoothly if you follow the steps shown in the video below.
It's also a great idea to replace balances on both sides of the window. We always recommend that. Pairing a new balance with an old one would only cause the new balance to wear out much faster.
You'd want the S380-21 with the 2030 option since your bottom fitting measures 1" deep. All orders can be placed on our website at your convenience!
No problem! I'm happy I could help. Please let me know if you need anything else and good luck with the repair!
Thank you for the update, Jen! I'm so happy to hear the repair went well. You know where to find us should you have any future hardware questions or repairs!
