Searching for d467.490

A quick learner says:
I need two of these balance shoes for tilt window 24" Channel Balance
User submitted photo of their window balance.
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Tom from SWISCO responded:
Thank you for posting. It looks like you have an older version of the Series 795 balance that had a groove in the bottom. Unfortunately, this version is not made anymore and the only option is to replace the whole balance. I see you ordered our 15-195, but that will not work, since it does not have that groove. It will not fit in the metal channel. You should consider replacing the whole balance.

You may also want to double check the total width of the shoe. Yours looks like it might be smaller than the 15-195, which has a 1-1/4" width. Please confirm before you purchase anything else.
A home owner from North Carolina says:
Hi Tom,

Please let me know which balance to order.

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Tom from SWISCO responded:
Hey, Bill. I think our Series 795 is the best match. Please check it out and let me know if you agree.

Please also let me know if you would like a refund on the order you placed for the 15-195 shoe.
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