See last photo : the tab which fits the upper corners of window has broken

Quick Learner from San ramon California
Hi. Looking for a part mounted on the upper corners of the moving section of the window. It provides a tab that the spring loaded member catches on to provide lift to the moving section. In the last picture it is visible having broken off flush with the window frame.
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Casey
Casey from SWISCO
SWISCO
Expert

Based on your photos and description, I am assuming you're looking to replace your top sash guide. Is that correct? If so, I think our 18-008 will work, though it seems there is something in the way of the part for me to be able to get a good look. For the other parts photoed, if you'd like replacements for those as well, we'd be happy to help. For the balance, we need to see a photo of the nylon fitting at the other end of the balance, along with any stampings or markings. Make sure to provide the metal length of the balance. For the window lock, we will need the screw hole to screw hole measurement. 

Quick Learner from San ramon California
Hi, thanks for being such a great help previously. Here is another part I need. You folks are just terrific !
5 user uploaded images
Tom
Tom from SWISCO
SWISCO
Expert

Thank you! That means a lot to hear.

Looks like you need a new channel balance. Your exact model isn't made anymore, but I believe that you can use either our S380-26, which has a 1" deep shoe, or our S385-26, which has a 1-3/32" deep shoe. You'll have to measure your shoe to confirm the better choice. I know the difference doesn't seem like a lot, but it is important.

Tom
Tom from SWISCO
SWISCO
Expert

Yes, if you look at the photos we show on both the S380-26 and S385-26 store page, you can see an example of the dimension in question. I will post an example from the S385-26 store page, since it's a little clearer.

Alternate view of 15-004
Alternate view of 15-004
Quick Learner from San ramon California
Hi. Thanks for the prompt reply. I'm unclear on which area I should measure. Do you have a tutorial or example on your site ?
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