We ordered twelve of the 15-195 shoes to service our units' window balances. But they don't fit.
The only issue our maintenance supervisor mentioned is the thickness of the shoe. The shoe removed from our windows is 3/8" thick. The shoe we ordered and received is 1/2" thick (top to bottom), too tall for housing.
Shoes are too thick
Landlord from Arkansas
Oct 15, 2020 10:30 am
1 user uploaded image
4 Replies
Casey from SWISCO
Oct 19, 2020 1:18 pm
Hello,
Your t-lock shoe is a different style than the ones that we carry and has a groove down the center, which ours does not have. We can still help but you'll need to replace the windows balances with new S795 channel balances, which come with compatible t-lock shoes attached.
If you'd like to return the shoes you purchased, you can view our return policy here. Thank you!
Landlord from Arkansas
Oct 20, 2020 11:04 am
I viewed the S795 series window balances with compatible t-lock shoes, but am unsure which one fits our windows. Can you assist me and what information is needed to select the correct balance? Shelia
Casey from SWISCO
Oct 21, 2020 1:07 pm
You'll just need to measure the metal channel of your existing balance to choose the correct length and locate the stamp on the balance to choose the corresponding spring strength option. If you run into any other problems. feel free to send us more photos and we will do our best to point you in the right direction. Thank you!
