Simonton Window

A quick learner from Pennsylvania says:
August 17, 2022

I ordered a part for this - which I received yesterday - but I apparently didn't get the correct part based on my conversation with customer service. Am I able to send them back and get the correct part as per these photos?

I have 2 windows with this issue so I would need 4 assemblies I believe.

Thank you!

Thumbnail of the uploaded file named image.jpg
Thumbnail of the uploaded file named image.jpg
Thumbnail of the uploaded file named image.jpg
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Casey from SWISCO responded:
August 18, 2022

Hello,

Unfortunately, you are correct that the S140 coil balances that you purchased are not the correct replacement for your Simonton balances. See our video below that shows the parts that we recommend, as well as the full conversion process. You can also find our return policy here. Thank you! 
Coil Balance Pivot Shoe
Coil Balance Pivot Shoe
15-259
$2.57
3/4" Coil Single Support
3/4" Coil Single Support
15-255
$1.09
Pivot Bar, 2-1/2"
Pivot Bar, 2-1/2"
26-083
$1.12
How to replace a Simonton coil balance
How to replace a Simonton coil balance
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
Replacing the Simonton Coil Balance
Replacing the Simonton Coil Balance
GUIDE
READ >
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