The lock assembly is not moving on the top, it is stationary, seems that the spring is broken. Bottom lock is going into the correct position and secured.
Handle is fine, lock device is locking the bottom lock.
Would like to replace just the locking mechanism.
Found on your website Item # 82-238, except the two point mortise lock positions are not the correct way.
Ours is (top points down and bottom points up).
Measured handle from bottom to top at 9 1/2".
Please let me know if you carry the correct locking mechanism
Sliding Glass Patio Door Double Hook Lock
Home Owner from Florida
Apr 19, 2020 4:26 pm
3 user uploaded images
4 Replies
Home Owner from Whittier
Oct 31, 2021 1:06 pm
Having the same issue mine it's also measuring 9 1/2 if you can please reach out to me thank you
3 user uploaded images
Bob from SWISCO
Nov 1, 2021 10:24 am
If the mortise lock isn't working properly then it should be replaced. See our 28-265. This looks close, but review the dimensions to confirm. For a new keeper see the 82-249.
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