Sliding Window balance channel replacement

A home owner from Ottawa, ON, canada says:
Hi,

i am looking for the replacement part with part number Unique 19-C-30.

do you have the right model in stock,please.

thanks
Dis
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Casey from SWISCO responded:

Thanks for your post! It's hard to tell without seeing the balance. Are you able to provide me a picture of the entire balance?  The stamp just indicates what the strength of the balance is. You will have to get as exact a measurement as you can from your shoe to know for sure.

A home owner from Ottawa, ON, canada says:
Thank you for the reply. Here is provided with more pictures.
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Paul from SWISCO responded:

Thanks for the additional photos. Take a look at both our S380-20 and S385-20 channel balance. These looks compatible with the exception of the depth measurement of the bottom balance shoe. For the Series 380, the depth of the bottom shoe measures 1" and for the Series 385 is 1-3/32". You will need to measure the depth of your bottom shoe, like in the diagram below, to determine which balance is the best match. Whichever one chosen will go with the 1930 option. 

Alternate view of 15-004
Alternate view of 15-004
A home owner from Ottawa, ON, canada says:
Thank you very much Nancy and Paul for your reply.
It really helped me to get the right part. I will start to order it soon.

Profile picture of Paul
Paul from SWISCO responded:

Sounds great. Be sure to get back to us and let us know how everything works out.

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