Smaller width on my channel balance

A home owner from Culpeper, VA says:

My current channel balances in my windows are 34" long (34D) but 7/16 wide instead of the standard 9/16 (1/2" conversion). So my question is, is there a comparable piece that I'm not finding? I've searched a lot and can't seem to find the right sizes.

Thank you in advance!

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Casey from SWISCO responded:

Hello,

We would be happy to help you find a balance that will work for your window, but we'll need to see a picture of the entire balance, including both end attachments, to get started.

A home owner from Culpeper, VA says:
It seems to be the same as S795-34 with the exception that the width of the one I have is 7/16 instead of the one listed on your website as 9/16.
Trying to decide if we can just repair the windows by replacing these channel balances or if we have to replace the windows completely.
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Tom from SWISCO responded:

Thank you! There's no need to replace the whole window if the balances are all that's broken. We can replace them, but it will have to be specially made. Before we begin I'd like to see a photo of the hook or clip at the end of the cord. I'd also like to know how many you need. Once I know that, I'll email you a special balance order link and price quote.

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