Soft Lite Windows Replacement Parts

A contractor from 60126 says:
Hello- I need replacement shoes and balances for the above Soft Lite Double hung windows. Not sure which part number to order. Thanks
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Julia from SWISCO responded:

Hello, thank you for writing in. In order to identify the correct replacement parts for your coil balance assembly, I will need to see an image of the pivot shoe, preferably removed from the window. 

A contractor from 60126 says:
Unfortunately I cant do that. But I do help on another issue. Left & Right casement Handles for GRAEF Windows.
Please see attached picutes. Not sure which parts to order from you.
Thanks
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Julia from SWISCO responded:

Depending on the length of the arm, it looks like it could be either our 39-138/39-139 or our 39-141/39-142. Take a look and see what you think!

A contractor from 60126 says:
Thanks for your response. I looked at 39-138/39-139. 141,142 too big. All the measure match up except for the arm length. If I measure the one I have the length is 9". But the diagram for 138,139 is 9 1/2". I did a search for 9" but nothing came up. Is 9" available?
Thanks
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Julia from SWISCO responded:

We're not aware of a model with a 9" arm, but we suspect that the 39-138/39-139 should still work for you. Let me know if you have any further questions. 

A quick learner from los angeles says:
please identify this as well.
Thumbnail of the uploaded file named Capture.JPG
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Tom from SWISCO responded:

The part you're showing there a top sash guide. More specifically, it looks like a match for our 18-171. That would be my recommendation.

A quick learner from los angeles says:
Thank you!
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