Spiral Balance question

I think we can help, yes. If you can, please weigh your sash on a scale so that we can determine the proper tip color. As for the balance itself, please send some photos of your window sash, especially the end that the balance spiral attaches to and we can confirm what replacement you need. Thanks!

Your set up is actually a different. The bottom balance clip is attached to the side of the window like our 17-010 balance clip. I don't believe you can remove your sash to get to it, because it is a builder's grade window and they are not made to come out.

I think you have a 3/8" tube balance like our Series 400 but you would need to compare. To replace the balances in your window, you will need to detach the balance cross from the clip using our 75-005 tool. You can also try needle nose pliers. After you unhook the balance, unscrew the tube at the top of the window track and lower the sash while working the balance out of the window. To install a new balance, close the sash, drop balance tube down from the top of the sash, screw the tube at the top, raise the sash, hook the charging tool (75-005) to the balance, wind the spiral three turns to charge it, and finally hook the cross to the clip. Hopefully this isn't too confusing.

That is a problem. With the sash unlocked and the balances unscrewed at the top, you might be able to grab onto the balance tube and pull it up and out. That might at least loosen the sash to raise it up. I don't like to use oil or WD-40 on window frames because of the mess it causes, but that could be your last resort.