Dave Sr. from SWISCO responded:
May 28, 2010
First make sure you know you have a tilt sash window or a non-tilt sash window. Use a measuring tape to measure the width of the metal tube and the length of it, not including the plastic cap. We have a few guides for adjusting tilt and non-tilt window spiral balances. Knowing which type of sash window you have will make it easier to know how to remove the Spiral Balance.
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Dave Sr. from SWISCO responded:
June 2, 2010
The instruction for adjusting tilt window spiral balances is what you will need to refer to if you want to charge your balances. Also make sure you have the 75-006 charging tool. To get the Spiral balances out you want to get a slotted screwdriver and remove the sash covers at the top, they should expose the balance that's screwed in. If you want to remove the balance, just remove it from the shoe with the charging tool and unscrew it and it should come out. Then you can easily measure the tube and get its measurement. Send us pictures if you hit a snag in the process, and we'll see how we can help. |
Tom from SWISCO responded:
March 27, 2012
Hey Cheryl,
The differences in all of our pivot shoes (and many of the other replacement hardware) is so subtle and so specific that it is very difficult to identify without seeing a picture. For example, if you look at our Pivot Lock Shoes for tilt windows, you'll see how many of these are very similar in appearance. If you're not confident in your identification of your replacement pivot shoe, it is strongly recommended you submit a couple pictures so we can take a look and help you. |