Spiral balance broken parts. Tilt window won't stay up

A handy person from Jackson NJ says:
April 25, 2020
Looking for replacement parts
Thumbnail of the uploaded file named 31B1CBF5-A8B1-4F21-B423-41A7782A7CB3.jpeg
Thumbnail of the uploaded file named 218EE4FF-E169-422E-99B1-0912069C7148.jpeg
Thumbnail of the uploaded file named 34C5555F-935F-46E2-ABD6-23F8E215AB29.jpeg
Thumbnail of the uploaded file named 28CEF391-9281-48B8-9FDC-7CAA15845A72.jpeg
Thumbnail of the uploaded file named 306E2BC5-8B09-433F-BE5E-E900F5510E03.jpeg
Profile picture of Tom
Tom from SWISCO responded:
April 29, 2020

It looks like you need a new pivot bar, pivot shoe, and spiral balance. We should be able to help with all three, but I'll need more information.

Please tell me the thickness of the pivot shoe and the diameter of the balance's outer tube. You may find it easier to measure both if you remove them from the window first.

Your pivot bar is easier. The housing looks like our 26-330, which is designed to be used with the 26-040 bar.
Pivot Bar, 3"
Pivot Bar, 3"
26-040
$1.57
Pivot Bar Housing, Bottom Sash
Pivot Bar Housing, Bottom Sash
26-330
$2.10
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.