I have a 29"x5/8" spiral balance with a purple end cap. I spoke with the order dept regarding availability as you do not show a purple end cap balance on your website. They advised to send pix to tech dept so you can determine if you can special order this part. The window is hurricane resistant, double paned (30"x49") and weighs 62 lbs. Pictures of balance and pivot lock shoes are attached.
Please advise if I can special order this part, the part no. for this special order part and an approximate estimate of how long it will take. I also need to order 2 pivot lock shoes (part no. 15-129) and a spiral balance charging tool for tilt window (part 75-006) on the same order.
Thanks for your help and quick response.
Gary