Spring balance replacement

A handy person from Manassas, VA says:
Balance is 28" long and is stamped with 27 4 CALDWELL HM. Pictures include both ends including the stamped information provided. I will need a total of 4 balances for 2 windows. Bottom shoe looks like 15-004 and top shoe is similar to 19-002 but has wings as shown in picture
Profile picture of Casey
Casey from SWISCO responded:

Greetings! It sounds like you've done your homework and are certainly on the right track. If both your top and bottom plastic attachments have wings, you can take a look at the S385-28 and S380-28. The S385 includes the 19-005 top and 15-004 bottom. The S380 had the same top attachment, but the shoe is the 15-005. The 15-005 has a depth of 1" while the 15-004 has a depth of 1-3/32" You'll have to measure yours to be sure you select the correct balance. From there, you'll choose the 2740 (to match your "17 4" stamp) option that supports the weight of your window sash. Let us know if you have any additional questions.

How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.