Springs broke so window will not stay open

A quick learner from Bathroom window says:

Springs broke so window will not stay open. Looking for replacement parts to fix the window. Pictures have all the information you will need I believe.

Thanks

Mike

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Emily from SWISCO responded:

Hi, Mike!

We can help but we'll need to see an undamaged pivot shoe removed from your window, along with dimensions, to compare to our inventory. If we can identify the pivot shoe, that will tell us the coils and accessories that you'll need.

A quick learner from Bathroom window says:
Window measurements

The tilt out window measurements
18 x 27 1/2

Inside the window measurements
16 x 26 1/2
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Emily from SWISCO responded:

It looks like you have our 15-180 coil balance shoe which uses the Series 190 coil spring. Review our dimensions and compare them to your current hardware to see if this matches up for what you need. 

A quick learner from Santa Rosa says:
I can't find the tilt window sash pivot bars for the window part 15-180. The piece is about 2 1/2" long with a T at one end and 2 screw holes in the other end.
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Emily from SWISCO responded:

Do you have an undamaged pivot bar you could show us? Without seeing an undamaged version, I can only give a guess. Take a look at our 26-378 pivot bar, you'll need to make sure our dimensions match yours. 

Keep in mind, we can't say this will work for you until we see an undamaged pivot bar. 

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