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Tom from SWISCO responded:
December 29, 2020
It's tough to tell what you have from these photos. Do you have an undamaged version that we can see? Can you also tell me how the cord attaches to the pivot shoe? Is it tied to it, or does it hook on with a clip of some kind? Seeing the shoe out of the window would also be a huge help. |
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Tom from SWISCO responded:
December 30, 2020
If you can't find an undamaged version, then we will try our best with what you have. I would still need to see a picture of the pivot shoe removed from the window so that we can get a good look at it. I'm not sure how comfortable I am using a coil system to replace a channel balance, either. We always try to stick with exactly what was installed in the first place. I'm sure we can figure it out, we just need a bit more data. |
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Paul from SWISCO responded:
January 4, 2021
Thanks for these photos. I believe I can help. The pivot shoe looks like our 15-135, and we believe your 26" channel balance is a match for our S770-26, which is also screwed to the top of the track. The clip at the end of your cord doesn't match the clip on the S770-26, but it should still work the same. It just has to clip to the shoe. |
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Tom from SWISCO responded:
January 11, 2021
Thank you! That's a pretty heavy sash. At 38 pounds, we'll need to use the 26G stamp option, which isn't stock. It will have to be custom made. Can you tell me how many you need? Once I know that, I'll email you an order link and price quote for that quantity. You can use that to place an order on our site. As for removing the shoe, please see the video below. I think you'll find this helpful. |
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Tom from SWISCO responded:
January 12, 2021
That might be a problem. If the balances are mounted higher or lower, then they may not work properly. Even a difference as small as 1/4" would make a huge difference. If you can find a way to reuse the same holes, then I recommend doing so. In the meantime, I will email you an order link for 4. |
