String in Balance and Trim Piece Broke

A quick learner from AR - Arkansas says:
July 3, 2018
The string in the balance on my window is broke also on trim piece on the inside is broke. I need teplacement parts
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Tom from SWISCO responded:
July 5, 2018

Seems like the Series 795 balance, but check to make sure you have the 15-195 1-1/4" shoe.

As for the trim piece, is this trim from the window? If so, can you remove a piece to show us the butt end?
A quick learner from AR - Arkansas says:
July 6, 2018
Ok this is the strip its 32 inches long,also on the balance mine attaches to the window frame with a hook not a screw.the picture on your website looks like it attaches with a screw.
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Tom from SWISCO responded:
July 11, 2018

Thanks for getting back to us. If your balance attaches with a hook, it will have to be specially made. Can you just tell me how many you need? Can you also tell me what stamp is printed on it?

For that glazing, look at our 55-080. This may be a match.
A quick learner from AR - Arkansas says:
July 11, 2018
I will need 2 balances
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Tom from SWISCO responded:
July 18, 2018

Great, thanks for your patience during this busy season. I'll email you that right now.
1-1/4" T-Lock Balance Shoe, Closed Cam
1-1/4" T-Lock Balance Shoe, Closed Cam
15-195
$1.92
3' Snap-in
3' Snap-in
55-080
$5.00
6' Snap-in
6' Snap-in
55-080-6
$9.53
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