T-Lock Shoe Inquiry

Question

have an issue with the windows not staying up, so investigated and the tilt pin that locks when window is tilted is broken where it connects on the metal balance 15-195B, metal balances are 28b. need replacements. the metal bar with spring that was attached to the window was 28 in long and also had the number 28 stamped on it. please help

Bob · Accepted Answer

Thanks for writing in. If you mean the channel balance that attached to the T-Lock Shoe was 28" long, then it sounds like you need our S795-28 with a stamp option of 28B. If your T-Lock Shoe is 1-1/4" wide, then the shoe that comes by default with the Series 795, our 15-195, should work for you. Now, double-check how your balance attaches to the window track. Does it have a tab that screws in to the top of the track? Or does it have a hook that fits into a slot? If it's a hook that fits into the slot, we need to see a picture of the slot in the wall that hook attaches to. Our balances use a screw tab instead, so we'll need to assess whether you need us to make custom balances for you with a hook, or if the shape of that slot in the wall will let use another solution. Many thanks.