Tilt balance (62FI-32D) (62-50006)

Thanks for posting. This looks like a S795-32. Our Series 795 balances do not come with a hook at the top of the balance; usually we have these custom made. There may be a way around this, though. Can you show us a picture of the hole where the hook latches to the jamb track? Depending on its shape, we have a few different solutions for you. Thanks.

The groove is just a different design for interaction with the t-lock shoe, but should not affect the function of the balance itself. You'll notice your old t-lock shoe has a similar groove in its stem. This means you wouldn't be able to use your old t-lock shoes with our channel balances. Fortunately, the Series 795 comes installed with a t-lock shoe, the 1-1/4" Closed Cam 15-195. There is a chance however that you might need a different shoe, so if you have an undamaged version, compare it with the 15-195, 15-194, and 15-195B. In the meantime, a picture of the hole where the hook latches to the jamb track will help us move this along for you. Many thanks.