Emily from SWISCO responded:
September 12, 2023
Hello! I'm afraid it isn't possible for us to identify your balance from this information alone. We'll need to see photos of an undamaged balance removed from the window in order to help. Let me know if that's something you can get for us! |
Emily from SWISCO responded:
September 13, 2023
Our Series 751 comes to mind. This comes attached with the 15-014 by default but I'm afraid I'm not sure this is what you have since the shoe is damaged. We also have the 15-197 shoe which is different from the 15-014 since it has a rounded shape near the metal tab. If you have this, your balance would need to be a custom order. Would it be possible to see a photo of one in undamaged condition removed from the window? |