Emily from SWISCO responded:
October 20, 2021
Hello there! This looks like our S751-25 with a 24HD stamp option, but I can't make out the design of your shoe. Remove your balance from the window and make sure it has the shoe that comes attached to the S751 balance, our 15-014. If it doesn't look the same or if you're unsure, remove the shoe from the window and show us. |
Emily from SWISCO responded:
November 1, 2021
Ah I see. You will actually have to remove both sashes. Removing them should help let you get them out. |