Top sash 18-193 started breaking after installation
A quick learner from Co says:
February 2, 2020
I have purchased 8 sets of 18-193 sash guide and after installation, they all broke after opening and closing the window for two times.
Bob from SWISCO responded:
February 3, 2020
Thanks for posting. Sorry to hear about your trouble with the 18-193. Let's run through the possibilities here.
One, did they match your original Top Sash Guide? Can we see a picture of the originals, if you still have them, to be safe?
Two, if you haven't already, view the installation video below to ensure the top sash guides were installed correctly.
Finally, may we see pictures of the damaged top sash guides? In the event that there was any issue with how they were manufactured, how they were damaged my lend a clue. Thanks.