Truth 41011 on long arm

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Bob from SWISCO responded:
December 10, 2020
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We are having a problem removing the operator.
1. The six screws are removed but the operator feels like it is still attached. Any ideas?
2. How do we unhook the long arm from the window frame? Pushing down on the arm hasn't popped the arm free.
3. Our window is vinyl and it seems like the operator should slip through the hole in the vinyl and be pulled into the room.
If it is easier to talk on the phone, call 307 851 5064.
Thanks, Carol
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Dave Sr. from SWISCO responded:
December 28, 2020
Hey there. It depends on which operator you have--that will determine how to free up the long arm from under the window sash. If you have the 39-438B with the fixed slider shoe at the end of the long arm you will need to slide it out at one end of the track at the bottom. If you have the 39-253LB then you should be able to pry off the 39-529 off the end of the operator long arm. Try using a flat blade screw driver between the slider shoe and operator arm. You might also be able to slide out the shoe on either end of the window track. Let us know if you have further inquiries. |
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Bob from SWISCO responded:
December 31, 2020
Take a look at the video below which shows how to remove and replace casement operators. This is for a different style, but the principles should remain the same. |