Truth replacement part

A home owner from Delaware says:
May 7, 2022
This is Truth hardware for Marvin casement window. As shown in the pic, I need the cog that goes in the opening and then the crank handle fits on that.
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A quick learner from Wilmington, DE says:
May 9, 2022
I'm told the splines are not sold separately and that I need a whole new "operator"? Can you tell me what I should buy to replace this one? Thank you, Pam
Thumbnail of the uploaded file named IMG_7754.jpeg
Thumbnail of the uploaded file named IMG_7685.jpeg
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Emily from SWISCO responded:
May 9, 2022

Hi, Pam.

You're correct. It looks like your worm gear came out with your handle. That part can't be repaired or replaced so you'll need a new operator, as you mentioned. We can help but I'll need to see a picture of your operator with the window open so that the arms that move the sash are fully visible.
A quick learner from Wilmington, DE says:
May 9, 2022
Thanks Emily. Below are pics as per your request. Also, the width of the mechanism (operator) is 4 7/8".
Thumbnail of the uploaded file named IMG_4257.jpeg
Thumbnail of the uploaded file named IMG_4258.jpeg
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Emily from SWISCO responded:
May 9, 2022

Thanks, Pam! It appears you could have either our 39-031 & 39-032 or 39-155 & 39-156 operators, depending on the length of your link arm. Review our dimensions and compare them to yours to see which one matches up to your old assembly.
A quick learner from Wilmington, DE says:
May 9, 2022
OK, just to confirm, I'm going to order 39-031. Is this the correct direction and size based on the photo?
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Thumbnail of the uploaded file named Screen Shot 2022-05-09 at 3.39.03 PM.png
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Emily from SWISCO responded:
May 9, 2022

Yes, based on the photo in your initial post, the 39-031 appears to match what you have now since the gears are on the left side.

Dimensions for 39-031
Dimensions for 39-031
A quick learner from Wilmington, DE says:
May 9, 2022
Thank you, thank you!!!!
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Emily from SWISCO responded:
May 10, 2022

My pleasure! Best of luck with the repair and let us know if you need anything else! 
EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-031
$29.70
EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-032
$29.70
Caradco Window Crank, 9-1/2"
Caradco Window Crank, 9-1/2"
39-155
$29.85
Caradco Window Crank, 9-1/2"
Caradco Window Crank, 9-1/2"
39-156
$29.85
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