Trying to find a part

A home owner from Coconut Creek, Fl. says:

January 21, 2022

My left channel rod of my window broke.
I would like to replace the channel rods.
I am including pictures. The Metal Channel is 18"
I am including pics so you could see the measurements.
Please help me picking what part should I order.

Thanks!!!

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Emily from SWISCO responded:

January 24, 2022

Hello there!

It looks like you have our Series 395 channel balance. Take a look and let me know if you agree. There should also be a stamp on your metal channel that indicates what spring strength option you will need for this balance.

Let me know if you have any questions!

A home owner from Coconut Creek, Fl. says:

January 26, 2022

Emily, Thank you very much for your response.
Sadly, there is not one single mark in the channel.
Gladly, I took the window panel out and the other channel had the mark. It says: 17 1 BS Cadwell. Thank you very much Emily!!!! Have an awesome Day!!!!

Emily from SWISCO responded:

January 27, 2022

Great! If the balance on the other side of the window is stamped "17 1" you'll need the 1710 spring strength option.

You're very welcome! If you have any future hardware questions or repairs, you know where to find us!

18" Series 385 Channel Balance

S385-18

$9.34

18" Series 395 Channel Balance

S395-18

$9.34

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