Paul from SWISCO responded:
March 6, 2018
I am afraid your photo did not come thru. However, I believe we can still shed some light on this situation. We have known most Viking windows to use our Series 395 channel balance. This includes a 19-005 top and 15-001 bottom balance shoe. Look it over to see if your balance looks like ours. If so, then the S395-23 channel balance with a 2230 option would be the balance for you.
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