Tom from SWISCO responded:
September 7, 2022
Hello! Looks like you need a new pivot shoe. We have several that may replace this, though, and I am not sure what to recommend. It ultimately comes down to size. You can start by looking at our 15-015 and maybe our 15-046, as well. You should remove yours from the window first to ensure that your measurements are as accurate as possible. Dimensions for 15-015
Alternate image for 15-046
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