Window Balance

A quick learner from North Port, Florida says:
Measures 29" long and has marking which look like 28G (or C) and USB
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Tom from SWISCO responded:

Thanks for your photos. Based on what I see here, you have either our S380-29 or S385-29, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.

A quick learner from North Port, Florida says:
Shoe measurement is closer to 15/16".
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Tom from SWISCO responded:

In that case, I think our S380-29 is a safe bet. Your shoe depth was likely 1" originally and wore down over time from use.

A quick learner from North Port, Florida says:
In learning about my windows, I've found another problem. The window stop that holds the balance in place in broken on each side. Do you also carry these replacement pieces?
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Tom from SWISCO responded:

Sure! This part is called a top sash guide and we sell a huge variety. I feel confident that we have a match for this, but I'll need a clearer look at it.

Would it be possible to see this removed from the window? We specifically need to see it from the front and side. Think of it like a mug shot.

In the meantime, you can see our full selection here.

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