I ordered some window balances from Swisco.com last year. They were the wrong balances, I believe we ended up eventually getting the correct products. My question is, can I send you in one of the current correct balances and have you guys match it up with the correct replacement balances/t-lock kit. Also, I have an email from Steve from February 18 2016 stating that we have a "credit for full value on our account" for the wrong items, is this credit still valid?
Regards,
Chandler
Window Balance
Handy Person from Conway, SC
Feb 12, 2017 1:59 pm
2 Replies
Tom from SWISCO
Apr 7, 2017 11:40 am
Hello, Chandler. We have received your sample, and I'm afraid you will need an all new balance. Our 15-194 shoe will not fit your balance as it is. I'm thinking of making a S795-30 for you, but with the bottom shoe swapped out for the 15-194 and the top clip swapped out for the 15-198. Does that look good to you? If so, let me know how many you need.
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