Window Balance Shoe

A quick learner from Alexandria, VA says:
Hey There,
We have Windsor Synthetic Double hing windows. manufactured in 2004
They are Legend Non Easy Tilt..
The part in the pic that has the spring attached to it is missing from the other side.. this is for the top window.. do I need a entire balance or can I Just replace the part that is missing
User submitted a photo of window hardware.
Profile picture of Donna
Donna from SWISCO responded:
You should be able to just replace the shoe, yes. Check out our 15-104, which appears similar.
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