Window Counter balance

Thanks for writing in. It looks like you have either the S380-27 with a 1" shoe or the S385-27 with a 1-3/32" shoe. To determine which series is needed for your window, look over the dimensions from the diagram below to confirm the depth of your bottom shoe. Let me know if it does not match either measurement. 

You'll need to select the 2640 stamp for a 19 to 26lb window. The take out clip is part 16-002.

Comparison of the S380 and S385 balance shoes.

Alternate image for 16-002

If you are getting the 1-1/16" measurement it is likely the shoe is worn down due to the friction applied to it opening and closing the window. The S385-27 should be the balance you need.

We do not carry an exact match for your top sash guides but our 18-188 is worth considering as a replacement. We've recommended this to many other customers and it has worked well as a replacement. Look over the dimensions and compare them to your existing top sash guide to confirm the measurements.

Alternate view of 18-188

Alternate view of 18-188