This hardware belongs to windows we bought 25 years ago. The windows were made by Pozzi who I believe sold out to Pella windows.
Written on the hinge is the name "Entry Guard"
I would like one of them but would purchase several to have on hand. I would really appreciate your help as the window can not be closed.
Regards,
Regina
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Dave Sr. from SWISCO responded:
July 17, 2020
Hey, Regina, thanks for posting. Take a look at the 39-035 operator to see if this is the one that matches up to yours. Also look at the other related parts and videos, they may be of some help. |
Thank you Dave for your quick answer. I will take your advice and purchase crank 39-035 hoping that it is the correct part. If it is not I will come back and try another model. I will also want to purchase a few handles and caps.
I love the way you approach your customer service. It was so easy to follow your steps to contact you and also your follow-up for purchasing parts.
Regards,
Regina
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Dave Sr. from SWISCO responded:
July 17, 2020
You're very kind to say so. Good luck with your project and please let us know if you needed anything else. |
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Dave Sr. from SWISCO responded:
August 10, 2020
Thanks for getting back to us. That little black piece is part of the hinge. They don't sell these pieces separately, unfortunately. You'll need an all new hinge set. I recommend the 36-048. It's not exactly the same as your old ones but it will work if you swap out the top and bottom at the same time. Check out the video, too, which goes over our process. |
