Window ID for lift mechanism replacement and instructions. Please!!!!

A home owner from Trenton, Michigan says:
August 22, 2019
Greetings. I have 5 of these windows. This is the only one I can open. The rest the "counterweight/spring/whatever" system has broken on. I'd like to fine parts to repair them all as well as how to instructions. Sure I can call a window replacement company but my guess is they will say nope. You'll need new ones.

I know the wire on the lifts broke. I heard one give. Once I can find the right parts I need help understanding how to replace them. The windows that are broke can't be opened. They are firmly latched or locked in place. I can't even raise them enough to get over the lip at the bottom of the sash so I can tilt them out. Please help me if you can at all. I'll provide more pictures. Whatever you need
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A home owner from Trenton, Michigan says:
August 22, 2019
More photos
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Tom from SWISCO responded:
August 27, 2019

Hello! Looks like you have a coil balance system keeping your windows up. It's tough to tell while it's installed, but I think that looks like our Series 140. Look it over and let me know if you agree.

For installation instructions, please see the video below.
A home owner from Trenton, Michigan says:
August 29, 2019
That's awesome and helpful. I have one further problem. the I believe the pivot shoes or the metal post on the bottom of the window has broken. The coils themselves may be fine. My window is therefore no longer attached to the coil and is closed.... I can't open the sash on any of these windows anymore. They "locked down" and won't open with the force I've tried to apply. If I can't get them open I don't know how to follow the instructions.
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Tom from SWISCO responded:
August 30, 2019

Well, that's definitely a problem. I'm not sure why they'd be locked down, though. If either the pivot shoe or pivot bar broke, then the sash would be totally free to open and close at will. If anything, it would be easier, since it would no longer be regulated by the counter balance tension of the springs. It would just be loose in the frame.

There is probably something else at play here. Maybe a broken piece lodged itself in the track, or any number of other explanations. I'm afraid there isn't much we can do from here. This isn't something that can be fixed from the other end of a computer, unfortunately. This is one of those things where you sort of have to mess around with it. Your next step should be contact a local professional to come out and look at your window for you.
17 lb Series 140 Quick-Tilt, Dual
17 lb Series 140 Quick-Tilt, Dual
S140-17
$13.45
Rounded End Pivot Bar, 2-7/8"
Rounded End Pivot Bar, 2-7/8"
26-405
$1.72
How to replace a window coil balance
How to replace a window coil balance
VIDEO
WATCH >
How to Replace a Triple Coil Balance System
How to Replace a Triple Coil Balance System
VIDEO
WATCH >
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Removing a Triple Coil Window Balance
Removing a Triple Coil Window Balance
GUIDE
READ >
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