Window Parts

A contractor says:
Hi,
The part in the second picture is stuck at the bottom of the window track and won't slide up or down. I had to remove the bottom sash to take picture.
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Casey from SWISCO responded:

Hello,

It sounds like the pivot shoe is in the locked position. You'll need to use a flathead screwdriver to rotate the cam and raise the shoe to remove it. See our video below. 

Once you can remove it, please show us another photo and confirm the exact width and thickness to compare to our inventory. Thank you!

A contractor from Queens says:
So I tried as you suggested. The cam rotates, but the whole shoe is jammed at the bottom and won't lift regardless of what position I turn it to. Making it impossible to remove at the top of frame like in the video. The plastic started to crack little so any more pressure I put on it, will definitely cause it to break.
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Tom from SWISCO responded:

I'd recommend trying to lubricate the track with silicone and trying the shoe again. If that doesn't work, unfortunately, you may need to get a professional involved to troubleshoot the window in person in case there is an obstruction or some other reason the shoe won't budge. 

A contractor from Queens says:
I tried lubricating it several times. It's just jammed pretty well and won't come out. I've been a contractor, for close to 20 years, so not exactly sure what a "professional" will do other than break it out since stuck pretty well. I'm fine with breaking it out if need be, but would it still be able to be matched up, once I do that? Which dimensions do you need to match up?
Thank you
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Tom from SWISCO responded:

The dimensions we need are the width and thickness. I'd recommend checking another shoe that might be easier to remove and take photos and dimensions of that one. Once we can identify your part, you can just break the damaged shoe further and remove the pieces to install the replacement. 

A contractor from Queens says:
HI, Thank you for your advice. I did as you suggested. I took out the shoe from the right side of window without a problem. Here's a picture with the dimensions. Needed to get the show for the left side of window. Are you able to see the measurements clearly?
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Tom from SWISCO responded:

We're making progress but, unfortunately, we can't get accurate dimensions from photos. We'll need you to write out the exact width and thickness of your pivot shoe to confirm the best replacement option. Thank you!

A contractor from Queens says:
So the measurements are 1 1/4 wide and 2 inches in length. Thanks again for your help.
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Casey from SWISCO responded:

Great, we'll also need you to confirm the exact thickness of the shoe to make sure that what we recommend will fit in your window channel. Thank you. 

A contractor from Queens says:
It's 1/2 inch.
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Casey from SWISCO responded:

Great, take a look and compare our 15-046 to your pivot shoe.

A contractor from Queens says:
Thank you very much! Just ordered. I manage a bunch of properties and deal with all the box stores and countless other stores and retailers, your guy's help, customer service, and overall professionalism far exceeds anyone else I've ever dealt with. Kudos to you and your owners / management for running a top notch place of business. Wish other business's would be more like Swisco.
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