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Casey from SWISCO responded:
January 29, 2021
Hello, It sounds like the pivot shoe is in the locked position. You'll need to use a slotted screwdriver to rotate the cam and raise the shoe to remove it. See our video below. Once you can remove it, please show us another photo and confirm the exact width and thickness to compare to our inventory. Thank you! |
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Tom from SWISCO responded:
February 10, 2021
I'd recommend trying to lubricate the track with silicone and trying the shoe again. If that doesn't work, unfortunately, you may need to get a professional involved to troubleshoot the window in person in case there is an obstruction or some other reason the shoe won't budge. |
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Tom from SWISCO responded:
February 10, 2021
The dimensions we need are the width and thickness. I'd recommend checking another shoe that might be easier to remove and take photos and dimensions of that one. Once we can identify your part, you can just break the damaged shoe further and remove the pieces to install the replacement. |
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Tom from SWISCO responded:
February 16, 2021
We're making progress but, unfortunately, we can't get accurate dimensions from photos. We'll need you to write out the exact width and thickness of your pivot shoe to confirm the best replacement option. Thank you! |
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Casey from SWISCO responded:
February 17, 2021
Great, we'll also need you to confirm the exact thickness of the shoe to make sure that what we recommend will fit in your window channel. Thank you. |
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Casey from SWISCO responded:
February 18, 2021
Great, take a look and compare our 15-046 to your pivot shoe. |
