Tom from SWISCO responded:
June 8, 2021
It is possible to replace your hinges, yes, but I don't think the hinge is your problem. Looking at this photo it appears that your operator has broken off of the track. Is that the part you were looking to replace? If so, would it be possible to see a clear picture of the whole mechanism? |
Tom from SWISCO responded:
June 9, 2021
Sure thing! I'm always happy to help. As for removing the operator, it sometimes is necessary to remove the wood sill trim first. Not always, but sometimes. I would understand if that's a little more preliminary work than you wanted to invest at the moment. Can you at least show me the base of the operator; that is, the portion of it on the inside of the house, where the handle is? That would give me a better idea of what you're working with without having to take the whole thing out. |
Tom from SWISCO responded:
June 10, 2021
Thanks! This is perfect, I can definitely work with the information we have so far. My first recommendation is to look at our 39-014. I think this might be a newer version of your older part. Just note that the arm (measured from the wheel to the gear) is 13-1/2". If that's too long, we also sell the 39-028E, which is only 9-1/2". Additional information for 39-014
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Tom from SWISCO responded:
June 14, 2021
Great! Yes, all orders can be placed directly on our site at your convenience. |
Tom from SWISCO responded:
June 24, 2021
Hello! The holes in question here are the screw holes, so if you have three screws then you have three holes. That would be the 39-533. We also have detailed photos on its store page that you can use as a reference to confirm. |