Window Question

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Home Owner from Pennsylvania

Jun 1, 2021 5:11 pm

Is it possible to only replace bottom hinge?
The window does not crank back in to close.
Part #30744 Truth

1 user uploaded image

12 Replies

Tom from SWISCO

Jun 8, 2021 10:06 am

It is possible to replace your hinges, yes, but I don't think the hinge is your problem. Looking at this photo it appears that your operator has broken off of the track. Is that the part you were looking to replace? If so, would it be possible to see a clear picture of the whole mechanism?

Home Owner from Pennsylvania

Jun 9, 2021 9:08 am

Yes that is exactly what has happened . The end came out of track as revolving piece on end that glides in track fell off. I have that part but there is no way to keep it in place.
Do I need to take wooden sill off of window to take picture of operator under wood?
Thank you so much for your help. So appreciate it!

Tom from SWISCO

Jun 9, 2021 11:38 am

Sure thing! I'm always happy to help.

As for removing the operator, it sometimes is necessary to remove the wood sill trim first. Not always, but sometimes. I would understand if that's a little more preliminary work than you wanted to invest at the moment. Can you at least show me the base of the operator; that is, the portion of it on the inside of the house, where the handle is? That would give me a better idea of what you're working with without having to take the whole thing out.

Home Owner from Pennsylvania

Jun 10, 2021 11:35 am

This is picture of operator location .
I couldn't figure out how to get picture to you in previous email.
I believe it's
TRUTH's RH ELLIPSE OPERATOR
# 36 x129- 87E
I would like to order this part and the correct screws to install
No handle needed as previously sent two handle for previous window repair that cost over $250 for hinges and operator to be installed by local company.

1 user uploaded image

Tom from SWISCO

Jun 10, 2021 2:07 pm

Thanks! This is perfect, I can definitely work with the information we have so far.

My first recommendation is to look at our 39-014. I think this might be a newer version of your older part. Just note that the arm (measured from the wheel to the gear) is 13-1/2". If that's too long, we also sell the 39-028E, which is only 9-1/2".

Additional information for 39-014

Home Owner from Pennsylvania

Jun 12, 2021 12:58 pm

My Grandson measured and said the 13 1/2 inch part is correct size. I would like to order that part and any screws that are necessary for installation. Do I use credit card for payment?

Tom from SWISCO

Jun 14, 2021 9:10 am

Great! Yes, all orders can be placed directly on our site at your convenience.

Home Owner from Pennsylvania

Jun 14, 2021 4:26 pm

I ordered the part today by phone. fingers crossed everything goes okay. So thankful and appreciative of your help!
Dorothy

Home Owner from Pennsylvania

Jun 24, 2021 10:36 am

Help needed again! the operator 39-014 13 1/2 inch arm that I ordered requires a different track than original one on window. I called to order that part and was told there are two different tracks available
39-533
39-505
the existing track on the window is 11 1/2 inches
there are no visible holes in side of track.
which track do I need?
there are tree screws attaching it to the window

Tom from SWISCO

Jun 24, 2021 11:24 am

Hello! The holes in question here are the screw holes, so if you have three screws then you have three holes. That would be the 39-533. We also have detailed photos on its store page that you can use as a reference to confirm.

Home Owner from Pennsylvania

Jun 25, 2021 12:56 pm

thank you again. your prompt answers have been so helpful.