Window Repair

Question

Hi, So glad I found SWISCO! I have vinyl windows that use the 770 balance with option 34E and the 15-129 pivot shoe. The windows are about 17 years old and it appears the vinyl/plastic has aged enough to break in many places. When looking at another window to plan my work one of the little sliders (to release for tilting) on top broke right off. Anyway I definitely have a broken pivot block. The block is stuck down at the bottom with the balance cable having retracted all the way up. I can not even raise the window for fear of breaking something else. Any ideas would be greatly appreciated.

Tom · Accepted Answer

Thanks for reaching out to us, and for your patience during this busy season. Everyone's trying to finish their last minute house projects before the holidays!

If I understand your post, it sounds like the pivot shoe broke and jammed in the track. This is always a tricky situation, since the severity of the jam depends entirely on how the shoe broke, so it's different every time. That said your first step should be to apply WD-40 around the broken part and see if that helps convince it to move up the track. Most of the time that's all it takes.

If that doesn't work, then the next step would be to get some photos of the problem area. That may give me a better idea of what kind of damage we're dealing with and I can advise accordingly.