Window Sash Balancer

A home owner from North Attleboro, Massachusetts says:
I did not see any part numbers.
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Tom from SWISCO responded:

We can help with the friction shoe, which can be replaced by our 15-104, but we can't help with the spring. Is this a wood window? If so, I recommend contacting a local mill work. They can set you up with an all new jamb liner that will contain both the spring and shoe.

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