Window balance 28D

A home owner from Cape Coral, Florida says:
Stamp on existing balance is 28D. Window weight is 28 pounds.
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Emily from SWISCO responded:

Hi there

It looks like you may have our S380-29 channel balance which has a 1" deep shoe but we suggest measuring the depth of yours to confirm this matches up. Based on your 28D stamp, I recommend the 2840 spring strength option. This option supports sashes weighing 23 to 28 pounds. 

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