Window balance

A home owner from Florida says:
July 26, 2020
I need to purchase replacement ends for my window balance. The end was like a press in fold over end. I have included some photos. Let me know if the end kits are available as the balance works ok
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A home owner from Florida says:
July 26, 2020
This is the piece that breaks off on the non-anchor end. It seems like a folded over end that can press in.
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Tom from SWISCO responded:
July 30, 2020

Thanks for reaching out to us. We can definitely supply this balance, but it will have to be a custom order due to its configuration. Specifically, we will be using a 24" long and 1/2" wide metal channel with a 19-039 top and 15-002 bottom nylon fitting. The top looks a little different compared to yours, but I believe it's just a newer version. Your exact top fitting isn't made anymore.

I will also be going with a 2330 stamp option, based on your old stamp.

Does this setup look good to you? If so, let me know how many complete balance assemblies you wished to order and I will email you an order link and price quote for that quantity.
A home owner from Florida says:
July 30, 2020
Part number 19-039 is what I need. The remainder of the balances are ok and the springs work. I would need 20 of these parts to repair the window I have. Let me know how I can order these specific parts.
A home owner from Florida says:
July 30, 2020
I have just placed an order for part number 19-039.
Thank you for your help.
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Tom from SWISCO responded:
July 30, 2020

Oh, great. That makes things a lot easier. Thanks for ordering with us and please let me know if you had any follow-up questions!
A home owner from Florida says:
August 15, 2020
I purchased the end for the balance and they are correct. I now have another issue as the clip that attaches to the window is broken on some. Photo attached (black piece) is what I am looking for. Is this available at Swisscom?
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Paul from SWISCO responded:
August 18, 2020

I was unfortunately not able to locate a Jones top sash guide, but I came up with our 18-010. This has a similar design and you might be able to use as a replacement. Plus it's metal, so that may be helpful. Please compare it to your original and let me know if they match up.
A home owner from Florida says:
August 18, 2020
Yes these will work. Are they available in dark bronze same as windows?
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Paul from SWISCO responded:
August 18, 2020

They are not, unfortunately, but they can be painted if necessary.
Top Balance Attachment, Jones
Top Balance Attachment, Jones
19-039
$1.54
Channel Balance Shoe, 1" Depth
Channel Balance Shoe, 1" Depth
15-002
$0.74
Aluminum Top Sash Guide, WT
Aluminum Top Sash Guide, WT
18-010
$1.97
How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
VIDEO
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How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
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Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
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