Window balance broken

A quick learner from Minnesota, USA says:
Looking for replacement part and procedure.
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Tom from SWISCO responded:

Thanks for reaching out to us. This part is called a pivot shoe. Your particular model is actually an old and obsolete part, but the good news is that you should be able to use our modern 15-046 to replace it. Just check to make sure our dimensions all match up with your original. That will be the deciding factor.

Alternate image for 15-046
Alternate image for 15-046

How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
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How to Remove a Pivot Shoe (Cutout Method)
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Swisco's 15-046 Pivot Lock Shoe
Swisco's 15-046 Pivot Lock Shoe
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How to remove window pivot shoes
How to remove window pivot shoes
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Anatomy of a tilt window
Anatomy of a tilt window
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