Window balance broken need two new balances

A home owner from Lynchburg,VA says:
Series: Twinseal Double Hung AAMA/NWDA 101/I.S. 2-97 H-R15-46x77 MFR
Code:MW-1
Thumbnail of the uploaded file named image.jpg
Thumbnail of the uploaded file named image.jpg
Profile picture of Emily
Emily from SWISCO responded:

Hello!

The crossbow balances in your photos are no longer available but as long as the springs have a diameter of 1/2", you can follow the video below to convert your windows to use the S795 channel balances. 

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.