Window balance and shoe

A quick learner from Virginia says:
January 10, 2023
Hello,
I have double hung windows and one of the top parts fell down. A piece of the balance shoe broke and fell off at the bottom (pictured). This happened before and I ordered 15-195 T-Lock Balance bottom to replace. It was extremely hard as the shoe didn't fit perfectly (I had to force open/ flatten the balance). I'm thinking it's best to replace the whole balance. Which balance should I order?

Specs:
- Overall balance length: 32in
- Width: 1/2in
- Side width: 1/2in
- Number printed on balance: "32C" & "TG BSIN"

Thank you!
Thumbnail of the uploaded file named Inside_overall.JPG
Thumbnail of the uploaded file named Number.jpg
Thumbnail of the uploaded file named Part_felloff.JPG
Thumbnail of the uploaded file named Inside_top.JPG
Thumbnail of the uploaded file named Length_32in.JPG
A quick learner from Virginia says:
January 10, 2023
Adding more photos
Thumbnail of the uploaded file named Inside_bottom.JPG
Thumbnail of the uploaded file named Side_bottom.JPG
Thumbnail of the uploaded file named Side_top.JPG
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Casey from SWISCO responded:
January 11, 2023

Hello,

We actually do carry a t-lock shoe with a groove in the stem as shown in your photos. Take a look and compare the specifications of the 15-236 to your show. 

If you'd prefer to replace the balances entirely, see the S795-32 (32C) but please note that these balances come with a screw tab at the end of the pulley cord used for installation. You'd need to confirm if your original balances used the same screw tab or a hook like the 15-198. Thank you. 

Dimensions for 15-236
Dimensions for 15-236
32" Series 795 Channel Balance
32" Series 795 Channel Balance
S795-32
$14.52
1-1/4" T-Lock Spring Shoe, Closed Cam
1-1/4" T-Lock Spring Shoe, Closed Cam
15-236
$2.20
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