Window channel balances

A home owner from Texas says:
I have alenco windows. The Window Channel Balances are1/2 inch. Which parts do we need to replace and how to assemble.
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
Thanks for posting! Take a look at our Series 395 channel balance. I believe this is a match for your hardware, but check it out and let me know what you think.
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